HP Envy 5055 trying to download updates continually

[pete_dag]

I've seen multiple posts here about this same issue: Printer attempts to download firmware, and fails. I hit "ok" and the printer restarts this also disconnects the wifi. I set up wifi. Then a while later it is attempting to download again. This results in the printer being disconnected from wifi. This printer is now completely useless. Over and over.

in the HP smart app, you can NOT uncheck the option to stop automatic updates of the firmware. So this will go on and on. I attempted to update the firmware from the HP smart app and it hung forever until I navigated back to the main screen.

Unplugging for more than 60 seconds did not work.  I already know that I'll be buying another printer since the only solution I keep seeing is - (trying not to swear) unlpug it and plug it back in. Wow.

[KrazyToad]

@pete_dag

Welcome to HP Support Community

I would like to help

We could try a Semi Full Reset and then try downloading the Firmware again

I have sent you a private message. Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[pete_dag]

Thanks for your help. But I've checked and have no private messages in my inbox. 

[pete_dag]

Hello,

After trying every setting possible, I am still having to manually connect to wifi because of the printer unsuccessfully trying to download software multiple times each day, then restarting itself thereby disconnecting to the wifi.

Any help welcome.