HP Envy 5530 Printer prints blank pages

[MKM1214]

Recently, whenever I try to print anything, the pages are just blank. I've tried to check the ink cartridge levels but they are fine. When it's printing, it sounds like something is actually being printed on the page but it's completely blank. I've tried to use the Clean Printhead option under the Tools section on the printer and also have tried to take out the ink cartridges and put them back in. I've tried restarting it as well. My printer is only about 5 years old so I don't think it's just broken but I'm not sure...Any advice on how to fix this?

[sandytechy20]

@MKM1214

Welcome to HP forums.

Did make a copy and check if that prints fine?

Meanwhile:

Print a Print Quality Diagnostic report

1. Load plain white paper in the paper tray.

2. On the printer control panel, touch the Settings icon , and then touch Tools.

   The Tools Menu displays.

3. Touch Print Quality Report.

   The printer prints the Print Quality Diagnostic report.

4. Figure : Example of a Print Quality Diagnostic report with no defects

5. 

If this does not print fine, try the steps mentioned in this document:- Click here

If the issue persists, that should be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[MKM1214]

Thanks for your response! It's actually not making copies either. And if I try to do the Printer Diagnostics it still prints a blank page. Any other ideas?

[sandytechy20]

@MKM1214

Clean the ink cartridges.

1. On the printer control panel, touch the Settings icon .

2. Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

3. Check the print quality of the test page.

   • If the print quality is good, touch Done.

   • If the print quality is not good, touch Clean Again.

Refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[MKM1214]

Hi again,

I actually already had tried the Clean Printhead option 4-5x and it still is printing blank pages. Any other ideas?

Thanks

[sandytechy20]

@MKM1214

This looks like a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[MKM1214]

Can you please provide me with an email or phone number to contact HP? I'm trying to follow your steps you outlined and I'm not getting the option for a form to fill out.

Thank you.

[sandytechy20]

@MKM1214

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

Cheers.

[popopopop]

I have the exact same issue, and have also tried all the solutions suggested

Could I also please have a direct email address to contact HP support re the hardware issue? 

Thanks!

[TEJ1602]

@popopopop, Welcome to HP Support Community!

I appreciate your efforts in trying to resolve the issue. Since you have already exhausted all the troubleshooting steps you can reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!