HP Envy 5540 suddenly stops responding and won't print.

[Macbros21]

My HP eNVY 5540 has suddenly stopped working and is stuck on its loading page. Like only after 30 mins will it slowly (very slowly) print a paper. Cancelling took another 10 mins!!!  I'm connected to it via wifi on my mac and I just bought it new last month! Very disappointed as it was working fine before. I've tried to reset the printer as adviced on this website but it's still the same. Also after restarting the cartridges move about a lot for a while. Pls Help!! Thanks

Here is a link of a video of my printer acting out!! https://www.youtube.com/watch?v=WpbwCSZG3uM

[Riddle_Decipher]

@Macbros21

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the device has an issue with slow printing though you've reset the printer,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you upgraded the printer firmware?

(Click here to find and install if you haven't)

Since, I'm not sure what reset you are referring and there are quite a few techniques available to reset an HP Printer,

I have listed a form a reset that should resolve your concern along with the steps to help your cause below:

Step 1: Reset the printer

Resetting the printer can resolve slow printing issues.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Try to print. If the issue persists, continue to the next step.

Step 2: Check the print driver settings

Check the print driver settings. Selecting certain paper types or printing in Best or Maximum DPI quality can slow print speeds. Print with plain paper in Normal or Draft quality for faster print speeds.

1. On your Mac, open the photo or document you want to print.

2. Open the photo or document you want to print, click File, and then click Print. For the Photos app, click the Print button at the bottom of the window.

   The print settings window opens.

3. Make sure your printer is selected.

4. If you do not see options on the Print dialog box, click Show Details.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.