HP Envy 5546 - printing problems - says paper tray empty and it is not

[MaxineF]

I have bought an Envy 5546 - had one month - was working ok in all aspects in fact I was well pleased with it.... now wont print from my Mac.... says paper tray empty (it is not)....

printer not connected - although it printed a Printer status report ok and then it stopped again

Will print from copy - and print (ie no wireless connection required)

Now wont Scan

I have gone through all the checks recommended ..... 

I wondered if working from a Mac - and been updated to Sierra - if there any known problems.... 

[sandytechy20]

@MaxineF

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting an Out of Paper error message on your HP Envy 5546 printer. I would like to help you out with this issue today.

• Check the paper, and then reload it.
• Adjust the paper settings in the print driver.
• Clean the paper feed and pick rollers.
• Reset the printer.

Click here to refer the document and perform troubleshooting steps mentioned above to fix this issue.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[MaxineF]

Hi Sandytechy20 - the printer is less than a month old only printed 90 sheets todate.  I have checked the paper and reset the printer - but it is now not recognised I chatted with Apple Support too - and we tried many ways (and I have deleted the printer and re downloaded the drivers time and time again) and now it wont pick the printer up at all - it says an error occured whilst trying to add printer.  They have suggested using the ethernet cable to get it to recognise the printer to my mac...

So I have gone from one message of saying load paper (which it had paper in) to now not recognising printer.....

On other forums they are saying it could be to do with Sierra update.....

Very frustrating

Have you any other thoughts

thank you

[sandytechy20 · Accepted solution]

@MaxineF

Thanks for the reply.

I appreciate your time and patience.

I understand that that the printer is recognized by your mac.

Click here and follow the link to fix the issue.

Let me know how it goes.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Cheers!

[MaxineF]

Thank you  so much - we turned off the router and rebooted - and we now have a connection again..... 

[sandytechy20]

@MaxineF

Thanks for the reply.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.

[RobB72]

I had this problem 6 weeks ago. Spoke to HP support. Went throught the motions and ended up taking the printer back to the store for a replacement. Today, the same problem arises. Unbelievably I was advised by HP chat support that the problem may be the paper I was using.  Which was the HP Advanced paper supplied with the printer!  Which oddly works fine via the main tray.  It's apparent that this is a design flaw with the photo tray mechanism.  I'm now awaiting a call from an HP supervisor to discuss - but I don't see the problem being anything different to the last time I spent over an hour speaking to support - to subsequently be advised to return the printer. Not a great advert for Hp i'm afraid.

[sandytechy20]

@RobB72

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP.

They will contact you shortly and likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

Cheers.