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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-08-2019 04:18 PM

HP Recommended

Please close this thread. Tried the most recent fix suggested in private message. Wasn't able to carry out instructions as my printer window didn't have a BL icon I could access; therefore I could not carry out the instructions. I was so super frustrated that I finally called HP customer support. The agent accessed my laptop remotely and discovered that my laptop was not connected to my private network, but had somehow accessed a public network and was showing that IP address, which was the cause of being offline - the agent got my laptop connected to the correct network - my private network. 

 

Please close this thread as none of the suggestions led to the correct solution. 

 

I am grateful that I had purchased an extended warranty and that my printer was still under warranty. I like the printer; am grateful I was able to be able to get the right solution through HP phone Customer Service.

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‎01-09-2019 03:18 AM

HP Recommended

@cyntheag, thanks for your prompt response and time.

 

I appreciate your efforts for writing back to us.

 

As you mentioned after contacting phone support they took remote of your PC and changed the IP address. After which your issue got resolved.

 

I am happy to hear that your issue got resolved.


If you have any queries in future related to any HP products, you can always reach out to us.


We will try our best to help you out.

 

Take care,
Have a great day! 🙂
 

 

 

A4Apollo
I am an HP Employee

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