HP Envy 6032 Not Photocopying

[CPayne1]

I have a HP Envy 6032 printer. The only lights that are displayed are the white bar light and the blue Wi-Fi light. I am unable to photocopy and I do not know why nor why the other lights aren't on.

This is very frustrating please help.

Thanks

[Kumar0307]

@CPayne1, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to make copies on the printer. To assist you better, are you able to print?

You may try printing test pages on the printer to check if it is working, refer to - Printing Self-Test Pages

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

For more info on lights on the printer, refer to - Blinking Lights and Error Codes

Let me know how it goes.

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Have a great day!