HP Envy 6032 won't print unless I power off and on again

[StewHP]

I have an HP Envy 6032.

Every time I want to print, it errors out.

The only way I can get into print is to plug out the power source and back in again.

Nothing happens when I press the power button; it does not turn off when it's on.

Please watch this video where I show exactly what happens !

Please advise. This is frustrating.

Thank you in advance for any help.

[sandytechy20 · Accepted solution]

@StewHP

Welcome to the HP support community.

I understand that your printer is not responding while printing, I am glad to assist you.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor opens, click Start, and then select your printer.
• If your printer is not in the list, turn it off and on, and then click Retry.
• If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
• If a screen prompts you to turn on printer updates, click Yes.
• If a screen prompts you to make your printer the default printer, click Yes.
• Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

• On the back of the printer, press and hold the Wireless button for at least three seconds.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

Refer to this HP document for further assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.