HP Envy 7640 series (Network) has a problem that requires your intervention

[lalune]

I've reinstalled the driver, restarted WIndows, restarted the printer, downloaded the whole kit and kaboodle to reinstall everything anew, installed latest Windows updates and still get "HP Envy 7640 series (Network) has a problem that requires your intervention" when trying to print.

I've tried reassigning the port as I saw in another thread.

When I try to print a test page, in the queue it says "Attention required".

I have NO IDEA what the problem is and what it wants me to do. 

BTW, it does print when a print job is sent from a tablet with AiO.

Any help would be appreciated. Thanks.

[Dvortex]

Hello, @lalune– Greetings!

Thanks for engaging in the HP Forums! I see by your post that you are having trouble with your HP printer. I will certainly do my best to help you 🙂

Going through your post, I understand that printer is having trouble printing with your Envy printer.

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

If the issue persists, then I’d suggest you perform a clean install to try and fix the issue:
 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://hp.care/2omOX5O to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Those steps should do the trick, let me know the outcome!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[lalune · Accepted solution]

Ok, for those who have this same problem, our solution was that it was SIMPLY a low-ink problem.  The printer was printing from an ipad because the driver allowed it to in spite of the low ink levels. The driver on the Windows 10 machine refused to allow the print job to proceed and gave just the obscure message of "user intervention required" (not very helpful!). We gave the ink a shake (and bought new ink for when we ARE actually at critical levels) and now it's good and working. Phew!

[Dvortex]

Hello, @lalune

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂