HP Envy 7800 Won't Start Up

[TJClaiborne]

My HP Envy Photo 7855 won't boot up -- the HP screen freezes on the first dot when powering on.  I tried resetting it by unplugging it and holding down the power button as per the reset instructions multiple times. Is there a way to do an advanced factory reset or recover the printer? Thanks so much for any help you can give me.

[Kumar0307]

@TJClaiborne, Welcome to the HP Support Community! I’m here to help.

I understand the printer is stuck at the initialization screen. Check for any jams inside the printer, refer to - A 'Paper Jam' Error Displays

Make sure the print carriage is moving freely.

Unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check if you can bypass the error to access the home screen of the printer.

If yes, let us try this:

Go to Setup > Tools > Restore to factory defaults

If not, I'm afraid this is a hardware failure. An advanced reset can only be performed if you can access the home screen.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!