HP Envy 7855 printer only producing faded black and faded color printouts

[coachgio]

My HP Envy photo printer, about a year old and lightly used is producing poor quality documents.  Any black text is faded.  I tried cleanly cartridges but still faded.  I use HP cartridges via HP subscription and printer says they are full.  Thanks.

[Riddle_Decipher]

@coachgio We got you covered, we'll help you with the new cartridge (if need be), don't you worry!

I suggest you go through this article to resolve print quality issues: click here to troubleshoot,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

P.S: Welcome to HP Community 😉

We eagerly await your response,

Help us, help you.

And Take care.