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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SonofRojBlake
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HP Envy Photo 7134 "In an error state"

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HP Envy Photo 7134
Microsoft Windows 10 (64-bit)

I have one printer connected wirelessly to my network. It reports it's correctly connected. Nothing will print, not from any PC connected to the network and not from a phone trying to connect directly to the printer via wifi.

 

I have run HP Print and Scan Doctor. It has concluded "Your printer appears to have a serious issue. Click "Other Support Options" or "Next" to Continue".

 

Printer is mechanically sound as it will print a test page FROM ITSELF. However, PC reports it is "In an error state". Nothing will print, not even a test page. Can't print direct from a phone via wifi either.

 

Found a similar question asking how to factory reset, but annoyingly the HP support respondent gave the answer in a private message rather than on the board, so... can someone please respond?

 

I'll say the same as the other complainant - the next step is a new (non-HP) printer, I don't need this rubbish.

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @SonofRojBlake,

 

I'd like to help!

 

I understand you are receiving printer in error state when printing from computer.

 

To assist better-

  1. What is the status of the wireless light on the printer, steady or blinking?
  2.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  3. Is the printer connected to home or public network ?
  4.  Is there an antivirus software installed on your computer?

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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