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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP ENVY Photo 7158
Microsoft Windows 10 (64-bit)

I just purchased the HP ENVY Photo 7158 two months ago and set it up no problem. I’ve been printing ever since. Now all of a sudden it’s giving me the “Use SETUP Cartridges” error and won’t print. I no longer have the Setup Cartridges since the printer WAS working with no problems. How do I bypass the error?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey there! @Daisy1955

 

Did you check with the store where you purchased the printer from about the setup cartridges?

 

SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits. When a SETUP ink cartridge is depleted, purchase and use a normal ink cartridge that matches your printer model to continue printing.

 

Refer this article to know more information about setup cartridges. Click Here

 

However, You will have to perform an OOBE reset on the printer to disable the "use setup cartridge error". As the steps are confidential and dedicated to your printer, I will share you the details through a private message. 

 

Please watch your inbox for more information.

 

 

Let me know if this helps!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hey there! @Daisy1955

 

Did you check with the store where you purchased the printer from about the setup cartridges?

 

SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits. When a SETUP ink cartridge is depleted, purchase and use a normal ink cartridge that matches your printer model to continue printing.

 

Refer this article to know more information about setup cartridges. Click Here

 

However, You will have to perform an OOBE reset on the printer to disable the "use setup cartridge error". As the steps are confidential and dedicated to your printer, I will share you the details through a private message. 

 

Please watch your inbox for more information.

 

 

Let me know if this helps!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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