HP Envy Pro 6420 NOT responding

[SimoneRM]

Hi,

I recently purchased HP Envy Pro 6420

I was able to correctly configure it and print in my WiFi Network environment.

The problem is that, randomly, the printers stop responding, even if I push the power button.

All I have to do is disconnect the cable and then reconnect, as reported in the following solution, but this is just a workaround (NOT a solution for me)

https://support.hp.com/us-en/document/c06611176

I have upgraded to the last FW: VASPLSPP1N001.2049A.00

Product Number: 5SE45B

The printer works both on 2.4-5 Ghz

Any idea on this?

[Kumar0307]

@SimoneRM, Welcome to the HP Support Community!

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps. I see that you have already updated the printer firmware.

Does this issue occur when the printer is on and idle? If yes, proceed to the next step

We can try and fix this issue by assigning a public DNS address. It’s very simple as explained below:

• Obtain the IP address of the printer by printing a wireless report

• Touch and hold the Information button  for 3 seconds.

  All the control panel buttons light up.

• At the same time, touch the Information and Resume buttons .

  A Wireless Network Test Results page prints.

• Type the IP address on your web browser to obtain the printer's EWS page.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Monitor the printer.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Problem_6420]

Habe das gleiche Problem. 

[Kumar0307]

@Problem_6420, Welcome to the HP Support Community!

We advise you to post your question in English to ensure a quick response for the Community. This can also help other users to take advantage of your post, in case they have the same question. 

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region. 

Keep us posted.

[Kfpugs829]

I have this issue as well, cannot get anything to print unless I unplug the printer and reconnect it. It never wakes up and is constantly offline.

[Kumar0307]

@Kfpugs829, Welcome to the HP Support Community!

Kindly try the steps mentioned in my previous post to resolve this issue.

Let me know how it goes.