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HP Envy Pro 6455 - persisting "open tray: issue.

HP Recommended
Microsoft Windows 10 (64-bit)

It keeps telling me repeatedly the tray is open and keeps me from printing, even if everything else about the printer seems to be fine. I have literally tried every thing to fix it. I've opened it up and cleaned the wheels on it; I uninstalled and reinstalled the app; I replaced the ink cartridges, etc. I've only had this printer for a few months and it just suddenly started to do this to me and I don't know why. I'm pretty frustrated and I really don't want to call the help lines because I know they will just give me the usual "unplug/restart...hope for best" jargon. 
If anybody could help me out in any way, please let me know. I really need this to be fixed and I really can't afford to purchase a new printer (after only having this current one for a few months *eyeroll*).

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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@pikmin89

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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Check your warranty to see if it can be replaced.

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