HP -Inktank 410 - printing Green instead of black

[JasMic]

Am having this strange problem with my printer. If I print the Print Quality Diagnostic sheet the black color looks good (see attached) but if I try to print something from any device or make a black/white photocopy, black is printed as green (see attached -  a photocopy of the Printer Quality Diagnostic - all green instead of Black).

Tanks are all full, Tried the cleaning procedures but problem persists - black is printing as green. Any idea why please?

[TEJ1602]

@JasMic, Welcome to HP Support Community!

I appreciate your efforts in trying to resolve the issue. 

Let us try to update the printer firmware and see if that helps-

Download available firmware updates from the HP website. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Try printing or copying.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JasMic]

Hi, thanks you for following up on my post. I followed your instructions and seems that the firmware is up-to-date. Anything else I can do please?

[TEJ1602]

@JasMic

I appreciate your efforts in trying to resolve but this seems like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!