HP Instant Ink

[3gte]

Got my printer, happy with it, enrolled in Instant Ink, got the message "Use the ink that came with your printer and then install the Instant Ink cartridges"

Ok, no problem. Use the printer to print some learning materials, half hour later I get an email saying I'm at my limit. Wait, what? I haven't installed my Instant Ink cartridges yet, how can I reach my limit? Check my account n have racked up charges already.

So the question is - what the hell? Are the cartridges shipped with my printer Instant Ink cartridges? If so why did the system say to use them up before installing the Instant Ink cartridges sent to me? If not then how come I've got a limit and charges?

Is this a case of unclear instructions or a fault?

[Dragon-Fur · Accepted solution]

@3gte

Edits - March 2018 - New Information

Printer may have come with ink cartridges based on the following:

Regular "Setup Cartridges" used to initialise the ink system. 

"First time" setup -- once the Setup cartridges have done their job they can be used until empty at which time they must be replaced with regular purchased ink

OR

In the event that you enroll in Instant Ink Service, replace the depleted with Instant Ink cartridges that will be included in your Welcome Kit.

Instant Ink Ready Cartridges

Instant Ink "ready" cartridges can be used with Instant Ink Service -- these cartridges do not "become" Instant Ink cartridges until and IF you enroll in the Instant Ink Service. 

The "Instant Ink" ready cartridges can be used by the printer to initialise the ink system.

The If-Then bits:

If the ink cartridges that came with the printer were "Instant Ink Ready",

If you were using the ink that came with the printer,

If you immediately signed up for Instant Ink,

If the printer detected Instant Ink Cartridges in the printer,

The ink in the printer would become part of the Instant Ink plan,

The Instant Ink Service would commence as soon as enrollment was complete / verified.

If the ink that came with the printer was Instant Ink Ready,

If you removed all the ink cartridges that came with the printer,

If you replaced all the cartridges with "the cartridge I bought" (purchased ink),

If the printer did NOT (therefore) detect Instant Ink cartridges in the printer,

If you (then) signed up for Instant Ink Service 

The Service would commence when you received your Welcome kit and installed the Instant Ink cartridges included in the Kit.

If the explanation does not make sense,

If the scenario (description) does not fit your situation,

If you want to talk to Instant Ink Support staff,

Please contact Instant Ink Support in your region (location on the planet).

HP Instant Ink - HP connected: Sign-up / Sign-in, FAQ, Important "Small Print" Information

Click Supported Countries (top right of Webpage) - Change Flag to your country

Subjects and Sections 

• Scroll down on page or click Three vertical dots on the top right of page
• If necessary, scroll down a bit to see Support Contact Options (Right side of screen)
• Section "How it works" > Scroll down > Click “Check to see if your HP printer works with Instant Ink”
• READ the Terms of Service agreement (Link located under the FAQ section)

If you have questions, if the setup does not work for as expected, if you just want to speak with a support staff member, please contact Instank Ink Support in your Region.

Things that are Instant Ink

Instant Ink / HP Technical Support

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts – Please READ

_________________________________________________________________

What is Instant Ink?

• Instant Ink Service is not "free ink"
• Instant Ink Service is a print-by-page subscription service that includes ink supplies during the time the Instant Ink Service contract is active

• Information:

HP Instant Ink> FAQ > How does Instant Ink Work

HP Instant Ink> Link under FAQ > Read your Terms of Service Document

_________________________________________________________________

Option:  Agent Response

You can choose to wait for an HP Agent to respond to your request.

The following applies to agent response from HP:

• An HP agent will post back before contacting you privately.
• HP agent response times vary widely – this forum is not HP Technical Support.
• HP agent response is NOT guaranteed - this is a community forum.
• Be aware of scams and thieves that crawl out from under the rocks – READ the warnings.

Option:  Contact HP Instant Ink Support in your region

Reminder:  Support may be restricted to regular business hours as defined in your location.

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

• Verify the phone number in your Terms of Service document

HP Instant Ink - USA - Terms of Service

Lots of important information and definitions, including:

#  4:  Printer Needs to be Connected to Internet

#  5: INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

#  6:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED TO HP BY YOU (Read this one!)

#  7:  Service Plans -- What is a page? (Read this one!)

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

______________________________________________________________

In UK

HP Support - Specify help for Instant Ink: 0207 660 0596

• Verify Phone Number - Reference Contact HP UK – Phone Assist

HP Instant Ink - UK - Terms of Service

Lots of important information and definitions, including:

Top of Page:  Location, Contact Phone Number and online contact link

#  5:  Printer Needs to be Connected to Internet

#  6:  INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

# 7:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED BY YOU TO HP (Read this one!)

#  8:  Service Plans -- What is a page? (Read this one!)

#  9:  Rollover Pages

#13:  Customer Support Center -- includes Contact Phone Number and online contact link

#16:  Cancellation

HP Instant Ink - UK - Overview / FAQs

______________________________________________________________

Everywhere else:  Contact HP Support

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

Select your country / region from the list and follow the prompts

______________________________________________________________

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[3gte]

Awesome 🙂 thanks for the help

[Dragon-Fur]

@3gte

You are welcome.

Cheers!

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