HP Instant Ink

[Simon_J]

We recently purchased a HP All-In-One Printer (HP6978) and on the printer is a sticker advertising HP Instant Ink. Included too was promotional material for the printer.  We hardly use the printer and now finding that the orginal provided ink is getting low are wanting to buy more. 

When we try to subscribe to the Moderate Plan the printer is not added and is saying 'This printer is NOT eligible for HP Instant Ink'

Any idea why this would be? Even the list of eligible printers states HP 6970 series printers are okay.

[Dragon-Fur]

@Simon_J

Many printers are eligible for Instant Ink - not all models are included.

Find the List here:

HP Instant Ink, Sign-up, Information, and FAQ

FAQ > Is my printer eligible for HP Instant Ink?

Instant Ink - HP Technical Support

In USA or Canada,

Call Cloud Services (normal business hours): 1-855-785-2777

HP Instant Ink – Top Solutions

HP Instant Ink, Sign-up, Information, and FAQ

Scroll down on page or click Three vertical white dots on blue background > top right of page

HP Instant Ink - Terms of Service

Lots of information, including definitions –- What is a page? -- and contact options

HP Instant Ink - Obtaining Replacement Ink Cartridges

HP Connected , ePrint, and Print Applications

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In UK

HP Support: 0207 660 0596 (Specify help for Instant Ink)

HP Instant Ink - UK - Overview / FAQs,  HP Instant Ink - UK - Terms of Service

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Everywhere else:  Contact HP Support

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

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Video - Instant Ink – Signing Up and Getting Started

Video – Instant Ink – Thanks for Enrolling - What's Next?

HP Connected - Instant Ink – Where available > Click Supported Countries (top right of Webpage)

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Additional Ink Services

Best Buy “Easy Replenish” Ink Service

Be informed – READ:

Easy Replenish – Terms and Conditions

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Staples – Smart Ordering - Auto Restock Ink Service

Be informed – Click and READ Section Terms of Service

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

[Simon_J]

If the printer is not eligible why put a big sticker on it advertising that it is, and why include the series in the list of eligible printers?:smileyhappy:

[Dragon-Fur]

@Simon_J

Edits!  HP Expert @A-Roxy will assist!

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[A-Roxy · Accepted solution]

Hey @Simon_J, Welcome to the HP Support forums, my name is Andrea, I would be happy to help with the issue you are experiencing.

Your printer is eligible for Instant Ink. Let's try removing Web Services and then setting up Web Services again.

1- Click on your Eprint icon on the front panel of your printer

2- Click on the settings icon and scroll to Remove Web Services

3- Click on Remove Web services and respond Yes to the question 

4- On the main home screen click the Eprint icon once again 

5- Click Setup Web services and respond to the questions

6- Once setup you will get a new Congratulations page with a new claim code. 

Use the new claim code during the Instant Ink enrollment when it asks what printer you want to enroll, click add printer.

Please make sure when setting up Web Services if it asks you about doing automatic updates that you choose yes to that feature.

Let us know the outcome. We are here to help and make sure you are up and going with your Instant Ink account.

Thanks!

HP Instant Ink Support