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Message 1 of 2
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HP LaserJet M14-M17 deletes file from print queue automatically

HP Recommended
HP LaserJet M14-M17
Microsoft Windows 10 (64-bit)

Every time I go to print something and check the printer queue, the file will state its deleting and then it will disappear. The LaserJet worked on this computer for months and now all of a sudden it started doing this.. Printer is brand new.

 

Troubleshooting steps I took:

  • Unplugged, re-plugged both USB and power cord
  • Reinstalled software, drivers, printer itself
  • Started and stopped the printer spool
    • Deleted temp files in printer spool folder
  • Switched drivers, removed drivers, reinstalled drivers
  • Reconnected wirelessly and hardwire (USB)
  • Restarted PC numerous times
  • Used HP printer doctor, which said everything is in good shape
  • Switched USB ports
  • Changed ink
  • Gave administrator rights to each profile allowing to print
  • Performed windows troubleshooter, and returned nothing wrong

 

What works:

  • The printer will connect wirelessly (but test print pages wont work)
  • Internal printing such as configuration and WSP pin 
  • Stable lights, nothing is off or blinking

 

I have spent hours upon hours trying to figure this out, I've even run separate printer diagnostic wizards and nothing helps. Pretty sure I've run all troubleshooting tips posted on this site that even seemed related to my issue, but if there's anything else I'm missing please let me know. Thanks

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 Hi @mf2525,

 

I'd like to help with the printer connectivity issue.

 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port

 

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

Use these tips and procedures to help troubleshoot and avoid USB connectivity issues.

  • Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.

  • Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.

  • Connect to a different USB port: Connect the cable to a different USB port on the computer.

  • Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer.

  • Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 m (9 ft 10 in) in length.

  • Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use.

NOTE: 

Be sure that the printer is connected to a 2.0 USB port in the computer.

 

For USB issues, refer to -USB Printer Setup (Windows)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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