HP LaserJet MFP M140we Check account error

[Andreachan86]

Printer status on my HP account says " check your account A problem has occured with your HP accpunt and you will be unable to print very soon unless the issue is resolved. This could be related to your billing cycle. Sign in to your HP account on the home screen to check your status".

Things i have done so far:

1)plug unplug press 30 seconds start bottom

2) update firmware

Notice I think the error comes from misteriously my hp smart app has my printer listed, but my hp account doesnt have this device listed. 

and when I go through hp account to "get support for a device that is not shown above", I reached this page

https://support.hp.com/us-en/printer-setup

I clicked on troubleshooting and typed my S/N

IT SAYS 

Help please

A.

[Andreachan86]

Hey everybody,

I called 800 Hp support phonenumber and I paid the $19.95 fee to fix this issue.

Let me save you that money. It is a software issue. The issue is exactly what I thought but for different reasons. My printer ending in -we means its a digital printer that has to be added as HP+ (orange panel, display etc), not HP (blue panel display on HP smart).So when there is an issue with the printer, it sends a message to the motherhood page and because it wasnt connected to HP+ it couldnt fix it. The steps they made me do

1) reset your printer. Hold low arrow button with red X button at the same time with one hand, and with the other press once turn on. It will show NU.

2)Then go to your HP smart app, press for 2-3 seconds the logo of your printer and it will show an option to hide printer. then add new printer (normal steps of adding wifi and thats it).And then my HP smart display was orange and said HP+. I hope I didnt miss any step.

The customer service representative was a very nice guy, he gave me the option to send me by email the steps to solve the problem but I took the short way and paid for it so he could guide me.

What bothers me a bit about HP is that I find a very suspicious coincidence that my warranty expired 6 days ago and suddenly I had to redo my whole printer to add it to HP+ because at the beggining was not added correctly. I think HP changed their digital platform or did something and now these printers have to re-added to the correct motherhood platform. Not a fan of paying a fee for a software issue.

But it is solved.

good luck!

Andrea