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‎12-04-2018 06:33 AM

HP Recommended
Product: HP LaserJet Pro MFP M28w
Operating System: macOS 10.14 Mojave

HI PEOPLE,

I WOULD LIKE TO KNOW IF THERE IS A FACTORY RESET FOR MY LASERPRINTER.

I CONNECTED IT TO A WIFI NETWERK IN THE STARTUP.

BUT NOW I WANT TO CONNECT IT TO ANOTHER WIFI NETWORK AND I CAN'T MAKE CONTACT THROUGH WIFI ON THE NEW WIFI NETWORK.

 

PLEASE HELP 😉

 

PIETER

66 people had the same question
54 REPLIES 54

‎12-04-2018 07:37 AM

HP Recommended

See this video:

https://www.youtube.com/watch?v=mG6PQQbyu2M

 

The steps should be similar for a Mac.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
HP LaserJet Pro MFP M28w | M29w printer : Restore printer defaults
HP LaserJet Pro MFP M28w | M29w printer : Restore printer defaults
youtube.com/watch?v=mG6PQQbyu2M
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. For more tips on this printer series: https://www.youtube.com/playlist?list=PLUV0sXfF6zPjyoykfDCZ-UaO8Bs1Pv1r3 This ...
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‎04-30-2019 05:44 AM

HP Recommended
@Macpieter wrote:

HI PEOPLE,

I WOULD LIKE TO KNOW IF THERE IS A FACTORY RESET FOR MY LASERPRINTER.

I CONNECTED IT TO A WIFI NETWERK IN THE STARTUP.

BUT NOW I WANT TO CONNECT IT TO ANOTHER WIFI NETWORK AND I CAN'T MAKE CONTACT THROUGH WIFI ON THE NEW WIFI NETWORK.

 

PLEASE HELP 😉

 

PIETER

 

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‎10-08-2019 11:29 AM

HP Recommended

It doesn't work!!!

I don't remember the admin's password!!!!

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‎10-10-2019 12:20 PM

HP Recommended

@12312wddwqf21r2, Welcome to the HP Support Community!

 

Resetting the printer to its factory settings may help.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎10-10-2019 12:36 PM

HP Recommended

Thank you!!! It's funny)) Before I got your letter, I had tried to do the same action. I tried different combinations, and one of them helped me. It was your combination))) cool it works

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‎10-10-2019 02:43 PM - edited ‎10-10-2019 02:53 PM

HP Recommended

@12312wddwqf21r2

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎10-26-2019 04:20 AM

HP Recommended

 hi, can I have the same answer too? same problem with my printer. must reset it to factory pressings, because changing the wifi . thanks

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‎10-29-2019 03:39 AM

HP Recommended

@Morbid777,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you want to reset the printer to factory settings.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The steps to perform a reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎11-06-2019 10:39 AM

HP Recommended

i have this same issue and I need help

 

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