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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ginnylemon
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Message 1 of 9
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Solved!

HP OJP 8720, 8740: Tray 2 not detected

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HP OJP 8720, 8740

Hi,

 

If you happen have issue that Tray 2 not being detected on your Officejet printers, Try the following steps which should help resolve the issue.

 

1)      Power down the printer

 

2)      Remove 2nd tray assembly completely.

 

2)      Power up the printer without 2nd tray assembly

 

3)      Power down the printer

 

4)      Install 2nd tray assembly 

 

5)      Power up the printer

 
 
 
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JOJOYEAH
Level 2
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 This is helping me, thanks!!!

View solution in original post

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JOJOYEAH
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 This is helping me, thanks!!!

View solution in original post

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greenturtle
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Hi @JOJOYEAH

 

Thanks for using the HP Forums.

 

This resource would be a good reference for you :

 

Installing and Using the 2nd tray

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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mlp70
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Same problem on a new 8740.  This solution did not work for me.  What's to try next please?

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greenturtle
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Hi @mlp70

 

Thanks for using the HP Forums.

 

What didn't work for you?  Can't copy from Tray 2? Tray 2 not in the list of selection for Software? 

 

Can provide more details as your Operating System, connectivity etc?

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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underclassHero
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Hi, just to add on. For any hardware part newly installed to the printer, you can just do a simple "power off and power on" after you installed the new Hardware part. For example, you installed a new tray- tray2.

 

Please click on the kudos star on the right bottom corner if you think my comment helps.

 

Thanks for using HP forum.

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Please click on "Thumb Up" button to say thanks.

Please mark this as "resolved solution" if my answer resolved your problem.
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ginnylemon
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Hi All

 

This is an alternative solution for my earlier post on tray 2 not detected.

 

Please follow the steps below

1. Press "Start" and go to "Devices and Printers" on your PC

2. Right click your printer that wanted to detect the tray 2 

3. Select "Printer Properties"

4. Select "Device Setting"

Press on "Update Now" and click "Apply"

 

Your printer could be detected by then.

Good luck.

 

1.PNG

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Kop1
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None of these solutions have worked for me. Tray 2 has never worked with the 8740. I'm connected to the printer via macs running OSX 10.12.3 over wireless.

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TheDoctor46
Level 2
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@Kop1

 

Sorry to hear that you are having the tray detection issue.

 

Are you able to see the Tray 2 selection option from the printer display control panel?

 

If, so the mechancal detection is working. Then it is the SW settings that we need to work on.

 

If you are unable to see the Tray 2 selection from the printer  Display Control Panel,

 

Then check the following:

 

The tray detection mechanism requires that the printer to be stacked on top of the tray 2 properly so that the contact aligns and a signal is able to pass through the contact pins.

 

I suggest that you remove the printer and check if the contact pins are damaged or bent.

 

 

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution Smiley Happy .
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