HP Office Jet Pro 6878 error B8088648

[aokelly]

When I turn on my printer it has a blue screen that gives the error message B8088648. It does not warm up or make any noise it just goes to the blue screen of death. I unplugged it from the wall. I tried to remove the ink cartridge but they do not move over when I open that section of the printer up. Any idea of how to fix it? 

[sandytechy20]

@aokelly

Welcome to HP support community.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

If the printer turns on fine, update the printer firmware

Refer this HP document for the steps to update firmware:- Click here

You can also refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[aokelly]

When I turn it on it immediately goes to the blue screen error. I have tried to unplug it but that didnt do anything. 

[sandytechy20]

@aokelly

This could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.