HP OfficeJet 3833 error code 0x83c0002a NOS_LOADER_APP

[mrk088]

Hi, 

I'm having this error code while i turn on the Printer. I tried the steps in this thread: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/ERROR-CODE-0X83C0002A-NOS-L...

But with no success... i would like to have the hard  full reset instructions mentioned above and try by myself. 

Thanks

[Jay_G24]

Hi @mrk088,

I'd like to help!

I understand your receiving the x83c0002a NOS_LOADER_APP.

Please try the below steps -

Uninstall with the HP Uninstaller

The HP Uninstaller is a software application that is installed during the initial printer software installation.

1. Click Finder in the Dock.

2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.

   • If HP Uninstaller is in the folder, double click it, and then follow the on-screen instructions to uninstall the software.

   • If HP Uninstaller is not in the folder, continue to the next step.

3. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

4. In the menu bar, click Go, click Go to Folder, type /Library/Printers, then click Go.

   The Printers folder opens.

5. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

6. Restart the Mac.

7. Right-click or Ctrl + click the Trash icon, and then select Empty Trash.

If you have any issues uninstalling with the HP Uninstaller, try uninstalling with HP Easy Start.

1. Go to 123.hp.com/setup, and then click Download.

2. After the software downloads, open HP Easy Start.

3. Click File, and then select Uninstall HP Software... from the menu.

   Figure : Select Uninstall HP Software...

   

4. Read any warnings that display, and then click Continue.

5. When prompted, type your administrator user name and password.

6. HP Uninstaller removes all HP printer software previously installed.

7. If you are reinstalling the HP printer software, click Set Up New Device, and then follow the instructions to install the printer with HP EasyStart.

Install the drivers from Software and Drivers for HP OfficeJet 3833 All-in-One Printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[mrk088]

Hello, but i can't turn on the printer because the error...

[Jay_G24]

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Let me know how this goes!

[mrk088]

Hello,nothing, it doesn't work.... just i suppose the printer is definetely broken, then i should carry it to the assistance.

Thanks for the support.

M.

[Jay_G24]

Yes, seems like a hardware issue.

 I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps!