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‎01-30-2022 06:54 AM

HP Recommended
Operating System: Microsoft Windows 11

My HP OfficeJet 6962 reports new ink cartridges as missing or damaged.  I have tried resetting the cartridges and printer (power off 60 seconds).  I have also downloaded and installed new printer driver software.  That worked for a while but after turning off my computer and printer the problem came back.  Simply pressing OK on the printer to bypass the error message and continue printing , as some people suggest, does not work.  Is there a surefire solution?

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