HP OfficeJet 8022 displays D000DEAD

[ArnyRonban]

Bought and set up HP OfficeJet 8022 All-in-one printer yesterday at 10am EST. Ink alignment and initial test prints went well, no problems.

Later that evening, when attempting additional prints, the printer failed to print and stated that it was offline. To counter this issue, I simply opened the front flap, where one accesses the ink cartridges. That seemed to miraculously fix the issue, and allow the print to continue.

Tonight, however, the latest attempt to print failed. Now the screen on the printer shows the power icon (circle with line through the top) and the phrase "D000DEAD" underneath. Print jobs are not going through. Not sure what to do or how to fix the issue.

This machine is under a standard 12-month warranty. No physical harm has come to the printer, and there were no issues when setting up the printer for use.

Help!

[TEJ1602]

@ArnyRonban, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Reset the printer

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Try printing.

Hope this helps! Keep me posted. 

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