HP OfficeJet 8022 with depleted cartridge is unresponsive

[Marc_Parenteau]

My printer was working fine up to this week, although I use it very rarely.

Now, when I start up my OfficeJet 8022 printer, it display the HP logo, and then starts checking the printer status.

This check lasts several minutes, and then the touch screen simply becomes blank.

If I connect to it from my Windows 11 PC, using HP Smart, I get either a "Printer status unknown", or a message about "Used or Counterfeit Cartridges Detected".

I know that one of my cartridges (all original HP cartridges) is empty... the blue one I believe.

But I just print in black and white, so I don't really care. What's annoying is that in this case I just wanted to scan a document, not even print anything.

I would even be willing to try installing a new cartridge, but given the printer state I'm not even sure how to proceed. Nothing display on the printer's touch-screen, and the cartridges cannot be accessed (all the way to the right side of the printer).
Note that I have tried 

[Marc_Parenteau]

@Betty0610

On reading post HP OfficeJet 8022: 'checking the printer. Please wait..' - HP Support Community - 8211883

it looks like the same problem.

Would it be possible to send me the instructions on how to reset the printer?

Thank you!

[Jay_G24 · Accepted solution]

Hi @Marc_Parenteau,

I'd like to help!

I understand you are unable to print and the printer control panel is blank.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Marc_Parenteau]

Thanks for the reply @Jay_G24.

I ended up fixing my issue by changing the depleted cartridges.

Even though the carriage was not centered, I managed to change the two leftmost ones (magenta and cyan), and then the printer check passed.

But I'm assuming the reset instructions you sent would also have worked.

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!