HP OfficeJet Pro 8020 error code 71.02.4A

[David7896]

I just put all of this information in the fields above. I have an OfficeJet Pro 8020 series printer that stopped printing with an error code of: 71.02.4A

[Jay_G24]

Hi @David7896,

I'd like to help!

Let's try a power reset on the printer

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[ALLISON24]

I have an HPOffice Jet Pro 8030 & Ive been receiving an Printer error event code : 71.02.4A.  Ive turned it on/off several times to no avail. How do I fix ?

[ALLISON24]

also tried a power reset and that didnt work!!

at the point of frustration , the printer is brand new!

HELP!!!!

[_frustrated5]

I have a HP Officejet Pro 8030 and have a error code of 71.02.4A..  I will not buy another wireless again.  Help me get back on track please.  Also now it can't find my internet,  Only had this for 8 months..ready to throw it out.

[Bigprint0816]

I'm having the same issue. It would be nice if HP customer support would respond

[KrazyToad]

@Bigprint0816

If you have already performed all the troubleshooting steps mentioned by @Jay_G24, i suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

[JR12345]

I have did a power reset. No software to download. The printer is only a few months old. What are my options? there is no reason I should have issues only 3 months into this product. Thanks! jrhoades@vascularaccessplus.com

[MarKay55]

Having same issues as everyone else.  Event Code 71.02.4A

Tried KrazyToad's Link, received message below.  Husband tried calling and only went in circles on voice prompts. Getting tired

Oops!

We can't find that page, but here's the good news - we've got other ways to find what you need.

If you have already performed all the troubleshooting steps mentioned by @Jay_G24, i suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

[JR12345]

Your very funny because this keeps taking me in circles for customer support for HP and no one responds. It just sends me back to this thread. Virtual agents don't help. I have also tried calling customer support. Nothing helps. HP should replace these printers for free. I can't even find a way to get it repaired if there is a repair option.