HP OfficeJet Pro 8022 Region Change

[BigbyOMally]

I have just moved from Germany to Australia and need to change the printer region. I just bought a full new set of 915 print cartridges here in Australia, but they come up as incompatible. Please let me know how to proceed!

[Jay_G24 · Accepted solution]

Hi @BigbyOMally,

I'd like to help!

I understand you moved and the printer is not is accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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