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HP OfficeJet Pro 8025 error code 62.80.13

HP Recommended
OfficeJet 8025

I just purchased an OfficeJet 8025 and was setting it up when I got this error

 

There is a problem with the printhead.

Error code: 62.80.13

 

I have tried to follow a few instructions that I found from other people, but it has not worked. I tried to turn the printer on, unplug for 60 seconds, and plug it back in.. no change. 

 

Any other help other than returning it?

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HP Support Agent
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Message 2 of 2
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HP Recommended

@bmoreplo

 

Welcome to the HP Support Community.

 

If you've tried all the steps from here: https://support.hp.com/in-en/document/c04100778, you could either return it from the place of purchase or contact the HP Support Team regarding a replacement:

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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