• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-01-2024 04:39 PM - edited ‎03-01-2024 04:45 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a

I have had this HP OfficeJet Pro 8600 for quite a long time and it has worked perfectly for years. At the moment it is displaying a message on its screen that says Printer Failure. The rest of the message states " There is a problem with the printer or ink system. Turn Printer off, then on. If problem persists, contact HP". That is what I did and was told that my printer is not fixable and it would be best to get a new one. So I have turned to the community to learn if there is anything I can do to get it going again or if I must just let it go finally. I am using Mac OS Sonoma but another family member uses their PC with Windows 11, I believe. I don't think that's relevant since the problem is in the printer itself. Any help would be greatly appreciated. Thanks

4 people had the same question
1 REPLY 1

‎03-01-2024 04:56 PM - edited ‎03-01-2024 04:59 PM

HP Recommended

You might try a factory reset using the secret menu.  There are several versions of the 8600 so maybe it won't work

https://www.youtube.com/watch?v=nDCSPwlQMPU

 

They are still being sold for over 1000 USD and you can get parts on eBay.

 

The printhead is usually what goes out.  Look for repair kit for 8600.  You might call HP and ask about where to fix it and just get an estimate.

Click here for world-wide contact info

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.