HP OfficeJet Pro 8720 - Lost setup cartridges

[inspectaclueso]

My dad purchased two HP printers that were on sale.  He began to use one and unboxed the second and stored it in the garage.  Two months later he asked me to install the printer for a friend of his.

Unfortunately, my Dad could not locate the cartridges that came with the printer.  Sure it was frustrating but never mind we will just purchase some new HP cartridges.

So we purchased a complete set of brand new genuine HP cartridges and began to perform the initial setup again.  Printer says NO!  "Use SETUP cartridges that came with your printer".  This was not possible because they were lost.

I then spent some time reading the HP forums however I could not find a suitable answer.

Never mind, I'm sure there is a simple way to override the message so I contacted the HP help desk and advised of my situation.  The reply I got was "This is a user error and is not covered under warranty".

So in summary we purchase a brand new HP printer.  Lose the inks.  Purchase brand new HP genuine inks and receive the above reply from the HP chat help desk?

Anyway, in my own time I did some research and resolved the issue. 

Next time a customer has this issue please say the following...

"Sorry to hear you have lost the SETUP cartridges, don't worry we can easily resolve this by following a few simple steps".

1. There is a back arrow button on the control panel that you can not see currently because it is not illuminated.  It is in the lower left area next to the display screen.

2. Push the back arrow button four times slowly in succession.  This should enter you into the support menu.

3. Enter the System Configuration menu

4. You will need to find an option "TradeatOOBE " and select to enable this.

5. Once you have enabled this option, turn off the printer and then turn it back on.  Your problem should be solved.

Location of back buttonError message during setup

I hope this information is useful to someone and safes them the hassle I went through.

[Cheron-Z]

@inspectaclueso

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