HP OfficeJet Pro 9010 scans but will not print

[nothing11]

I can scan using HP Smart, but I cannot print. 

HP Smart tells me to complete setup, but when I click on the button to complete setup, it just spins and returns right back to the same page

The printer and scanners page says the printer is offline, but I can scan using the HP Smart app.

The system was working just 24 hours ago, so I did nothing in regards to new software or new hardware.

I have already done a complete reboot using HP Print and Scan Doctor. Did not fix the problem

[Betty0610]

@nothing11

Welcome to the HP Support Community.

I'd be happy to help.

Uninstall and reinstall the HP Smart App and see if that helps.

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!