HP OfficeJet Pro 9015 has Blue Screen with code B305DFF9 showing on the screen.

[Mike_Pen]

HP OfficeJet Pro 9015 has Blue Screen with code B305DFF9 showing on the screen.

Only solution is to unplug & reset - then goes down again.

Found a solution from Jay24 HP Support but it was in a private message and could not access it.

Can anyone provide a solution.

Appreciate it.

Mike

[KrazyToad]

@Mike_Pen

Welcome to HP Support Community

I would like to help

Please try these steps

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

Also ensure the Firmware us updated https://support.hp.com/in-en/document/ish_1776648-1643972-16

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Mike_Pen]

Followed your steps - I will let you know how it will go.

Thanks for response

Mike

[Mike_Pen]

Also firmware is up to date.

Thanks

Mike

[Mike_Pen]

Took one hour and blue screen is back - solution did NOT work.

Any other suggestions?  Please help this is crazy and the only HP printer that has been this bad.

Thanks

Mike

[KrazyToad]

@Mike_Pen

We could try a Semi Full Reset and check if that helps

Please check your Inbox for instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.