HP OfficeJet Pro 9125e, newly installed, will not print receiving 'Printer Error' message

[PV190PV]

 I just installed, using the recommended HP Smart App, a brand new HP 9125e on my Windows 11 PC today. It is connected but not printing from any office program or Adobe. I am receiving an error message "Error Printing". (The document shows up in the Printer queue.)

I followed the suggestion of SofiaML (HP Support Community) In her post of 3/12/2024 (HP OfficeJet Pro 8100e, 9100e, 9700e Printers - 'Printer Blocked' or 'Printer Error' message) to update the firmware of my printer but it was already up  to date  (ver. 6.23.3.71-202502132232) when I checked.   I also noticed a post by DXWOBURNPT  titled "My New 9125E Wont Print" dated  3/13/2025 with the same problem. There has been no responses to that post.

With a brand new product it is very frustrating. Does anyone have a solution??

Start a co

Does anyone have any suggestions.

[WJMackattack68]

Sorry, same problem here!!!!   Printer shows "Ready" in HP Smart, I just unboxed it and it did a firmware update and I'm getting the same printer error????  

[PV190PV]

Hi PV190PV here. I figured out a solution. I followed the process laid out in the following posts in this community, with a couple of changes. 

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/8620-stopped-printing/td-p/7222575

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/PQTestPage-png-not-printing...

The first one has you do a couple of steps with the printer first but otherwise they are the same.

To note a couple of changes I made. I used the Installed Apps page in Windows 11 to remove every HP program listed there.

If you are using a VPN, pause it while you download the new software from the HP support site for your printer. I did not use the HP Smart App to download the new software but did it the old fashion way and save it to my downloads.  Also, I used the full software packages, not the "skinny" one.  Specifically I downloaded and installed: HP Universal Scan-full feature software & driver 63.4.6169 and HP OfficeJet Pro 9120 series Easy Start Printer Setup Software - offline use only 58.2.1857.  I am not sure it matters but I installed the scanner software first & then the other package. After installing both restart the computer. You may also want to restart the printer if it doesn't show up in the printer section of the Settings.   Note during the installation the HP Smart icon appeared I did not & have yet opened it. (Rightly or wrongly I blame it for the troubles.) and an HP Scan icon appeared. I have used the scan icon & so far it has worked fine.

Good luck.

[PV190PV]

Hello, PV190PV again. An update to my earlier reply. Do not use the "offline" download. I just discovered that it never actually installed. It appears all the drivers etc are in the scan download and that was what installed on my compute.  I just checked and the "offline" download hung up in my Windows Update.  Had to find a diagnostic tool to get Windows update working again.