HP OfficeJet Pro 9730e won't print

[Tracy9730e]

I recently my HP OfficeJet Pro 9730e from one side of the room to the other and now all I get is 'offline'. How do I fix it?

[BeemerBiker]

Your printer is waking up from sleep and getting a different IP address from the Wi-Fi system it is connected to. It is online but your PC has an old address. It is like someone changing their phone number and not telling you. The quickest way to solve this is to print directly to the printer using Wi-Fi direct. Alternately go into the modem / router and have the DHCP server assign a fixed IP address for each printer. That way it never changes.

---

The below is all know about your 9730e. Hope I am not oversharing.

---

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.

This video shows how to connect to the router: 9730e
Wi-Fi Direct is explained on page 30 of the User Manual, this Wi-Fi setup avoids configuring the router.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 9730e
Full function software for scanning can be downloaded here: 9730e
You can find all of the software here. You should select the OS and then look for the phrase "Open All" and click that. 9730e

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 9730e

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Printer problems could be cleared by one or more of these HP YouTube videos 9730e

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 9730e

Official setup guide is here

Possible reset instructions are here but Rachel571 failed to mention that the back arrow may not be visible and you have to guess where it is as it is a "secret menu".

Let me know if a problem