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- HP Community
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- Printing Errors or Lights & Stuck Print Jobs
- Re: HP OfficeJet won't print because encryption credentials ...

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09-19-2019 04:59 PM
The printer has generated an expired server certificate. To resolve this issue please follow the directions outlined in the document "'Encryption Credentials Expired' Error Displays".
URL to document
https://support.hp.com/us-en/document/c06447928
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10-07-2019 02:32 PM
Resetting the certificate is the preferred method because selecting the "Airprint" option sends your print data unencrypted. if resetting the certificate does not work, please try adding the "Airprint" driver following the directions from the below post. Note do not select the "Secure Airprint" option as this will cause the expired credentials error to appear.
https://h30434.www3.hp.com/t5/Inkjet-Printing/Printing-problem/m-p/6876707#M757864
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