cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Daran
New member
1 0 0 0
Message 1 of 2
48
Flag Post

HP Officejet 3600 pro - can we fix pick motor stalled error?

HP Recommended
Microsoft Windows 7 (64-bit)

Using HP  Officejet Pro 8600 Plus printer and it was working just find and went to print another document and the Error:  Pick Motor Stalled appeared on the screen and we have attempting to reset, clean the rollers, etc. and nothing is working to get it back on line.

 

Any ideas, for it will not copy nor print from the computer (of which the printer is wired directly to the computer, ie. it is not connected via a wireless connection, besides it will not make copies of documents which does not even involving our computers.

 

Please advise as to ideas or is this printer "finished" and time to buy new?

 

Thank you for your assistance,

 

Daran

 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
14,386 14,369 746 597
Message 2 of 2
Flag Post
HP Recommended

@Daran

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation