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- HP Community
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- Re: HP Officejet 7310 all in one error message 0x07a74dd6 on...

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03-16-2014 04:45 AM
Hi
I have this problem, and the associated fix on the website does not work for me.
Are there any other fixes that do?
Thanks
Solved! Go to Solution.
Accepted Solutions
03-19-2014
10:23 AM
- last edited on
04-20-2016
12:35 PM
by
OscarFuentes
Hello Scooter1066,
Welcome to the HP Support Forums! I understand you are getting the error code '0x07a74dd6' on the front panel of your HP Officejet 7310. You have gone through the troubleshooting steps but still have the error message.
I would like you to Perform a Partial Reset on the 7310, please click here: http://support.hp.com/us-en/document/c01302031
If you have completed all steps listed here: An Alphanumeric Code (Example: '0x......' or 'C2......') Displays on the Front Panel When Printing as well as the Partial Reset with no success, I suggest you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Thanks,
I work on behalf of HP
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
03-19-2014
10:23 AM
- last edited on
04-20-2016
12:35 PM
by
OscarFuentes
Hello Scooter1066,
Welcome to the HP Support Forums! I understand you are getting the error code '0x07a74dd6' on the front panel of your HP Officejet 7310. You have gone through the troubleshooting steps but still have the error message.
I would like you to Perform a Partial Reset on the 7310, please click here: http://support.hp.com/us-en/document/c01302031
If you have completed all steps listed here: An Alphanumeric Code (Example: '0x......' or 'C2......') Displays on the Front Panel When Printing as well as the Partial Reset with no success, I suggest you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Thanks,
I work on behalf of HP
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
04-07-2014 06:46 AM
jriv,
Were you able to follow my Solution in this thread to try and get rid of the error message you are receiving on your HP Officejet 7310? The error message could refer to anything from the product needing a basic reset to reinstalling the printhead or cartridges, as stated in the troubleshooting document:
"There are many variations of these alphanumeric codes. Some begin with '0x...' while others begin with a 'B' or 'C.' Your exact error might not be in the example list, but you should continue with the troubleshooting outlined in this document."
If you have any more questions please feel free to ask, let me know the outcome of the troubleshooting.
Thank you,
I work on behalf of HP
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
11-10-2014 08:41 AM
If you have tried the reset with no success, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you,
I work on behalf of HP
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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