HP Officejet 7610 series wireless communication disabled

[IndayTagala]

I changed my wifi (SSID and password) so my printer's previous wifi connection is not available anymore. I switched cable internet providers which is why.

What I have tried:

1) Reset the printer to factory defaults using the printer panel

2) Reset the printer, laptop, router

3) On my PC, tried to install a new device but the PC cannot locate the printer.

I cannot install/connect to the new wifi. When I press the network icon on the printer panel, then Settings, Wireless Set-up Wizard, it just says "Wireless Connection has been disabled. Contact your network administrator..." That is me.

[Riddle_Decipher · Accepted solution]

@IndayTagala

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the information you need

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical)

Once, the reset is complete, here's the link for WiFi setup: https://hp.care/2JgrYXZ to re-establish the connection to your printer.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[IndayTagala]

Thank you very much! Problem solved!

[Riddle_Decipher]

@IndayTagala

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

[dallynd]

I am having this same problem.  Can you send me whatever information was sent to the other person to resolve?  Thank you!