HP Officejet 8600 "There is a problem with the printer or ink system" Error

[RScottM1182]

I received the "There is a problem with the printer or ink system" error in the middle of a print job, with an icon representing the blue cartridge was low.  I replaced the cartridge but the error message will not go away.  I've followed all troubling shooting steps outlined on various other posts with the same/similar issue - from multiple power offs/unplugs/checking for paper jams/clean printhead and fully replacing all cartridges...and continue to get the same error.  The screen won't progress beyond that error to allow for other system resets or maintenance.  I've tried working off the software from my desktop, it only gives me the error that I have to clear out the "problem" before it can proceed.  I don't see anything wrong with the printhead and with all new cartridges in it...I think it's a firmware/software glitch in the printer that I can't work around to fix.  There isn't a new firmware update that I can find, and I'm not sure how to update the firmware with the error message blocking my access to the help/system options in the printer.  If there is a away to do a hard reset (beyond the power off and unplug - which haven't worked) - I would appreciate the assistance.

[Raj_05]

Hi @RScottM1182,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "There is a problem with the printer or ink system" error on the HP OfficeJet 8600 can indeed be frustrating. Here are some additional steps that you can take to try to resolve the issue.

Reset the Printer:

• While the printer is on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait for at least 60 seconds.
• Plug the power cord back into the power source and then the printer.
• Turn the printer back on.

Check for Any Obstructions:

• Open the printer and inspect the printhead area for any paper pieces or obstructions that might prevent the printhead from moving freely.

Reinstall Ink Cartridges:

• Remove all ink cartridges from the printer.
• Inspect the ink cartridges and the printhead slots for any protective tape that hasn’t been removed.
• Reinstall the ink cartridges properly and ensure they click into place.

Inspect the Printhead:

• If you have removable printheads, remove the printhead assembly.
• Clean the electrical contacts on the printhead and in the printer with a lint-free cloth slightly moistened with distilled water.
• Reinstall the printhead and ink cartridges.

Firmware Update:

• Ensure your printer has the latest firmware update installed. Check the HP website for any available updates for your printer model.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool to diagnose and resolve common issues with your device.

I hope this helps.

Take care and have a good day.

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[RScottM1182]

Thanks for taking your time to reply, however, as I indicated in my post - I'd already attempted all the steps you provided.  

[Garp_senchau]

Hey @RScottM1182, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,