HP Officejet Pro 7740 - Blue Screen - B82F6174-WINDOWS

[NetJimB]

Please - HP,

Can someone respond to this thread that is obviously a printer issue if the only common denominator is the printer. 

I have Windows 11 and Windows 10 on another laptop, and reading through this thread there, are as of this writing, 23 other people over the last three days not only using Windows, but Mac OS as well. This rules our a computer problem.

My printer sits idle and in sleep mode 99% of the time with NO PRINT JOBs being sent to it. During the middle of the night or some time before the light of day, the room is illuminated with the bright blue glowing B82F6174 Error display. This is starting to become more common and even more frustrating at each occurrence. 

[Be-the-light]

Thank you NetJimB.  Yes, someone from HP please respond to this issue!  Its impacting business and personal use.  Isolating the variables, this comes down to a printer/backend HP issue with so many occurrences and recurrence some hours after power cycling.

[RVB1966]

1/ Seems this code issue concerns a hard issue, not a soft issue

2/ Seems our Officejet Pro 7740 were produced in 2017 and common duration of HP Pro printers is about 5 years.

3/ Above are answers of the HP support team when I called them this morning...

=> Seems we are experiencing planned obsolescence. Our printers are out off warranty delay. I hope I'm wrong... but not sure...

[acarbaugh]

I have 3 of these with the exact same problem on only two of them.  All starting for me on September 2nd or 3rd.  I am looking into the firmware and software versions of each to see if there is something uniquely different for the one that is working....at least until HP steps up to the mic.

[luissil]

Same problem here, any solution so far?

[melnimer]

So HP support said it is a hard code issue? and did they say they would be fixing this or is the printer really dead. I had an HP 8600 for years and it went way past it's 5 years and all I had to do was replace the printhead and it still worked great. Then I got this one, which has always had problems with wifi connection, and now this blue screen. So I just went out and bought an Epson with all the same features, for less money, and no more blue screen. And with the lack of HP support I will NO LONGER buy HP printers. 

[Music2030]

Same issue : got this code on my 7740 several times. Printer works fine if I restart.

I just noticed that time and date on the printer were wrong, I just synchronised them with my computer.
No idea if it has nothing to do with the issue but since this is the only thing which was awkward, I tried this.

Through the browser, you can get firmware date and number : EDWINXPP1N002.2226A.00 and 2022-06-20 for mine.

Do you have the same ?

[WatermarkShaun]

Yes - I also have EDWINXPP1N002.2226A.00

Others in my same company that have the same printer have an older firmware, and do not have the bluescreen - so this is something clearly HP auto-updated and it bricked all of our printers.  And they are not being responsive.

[Be-the-light · Accepted solution]

Hello Community,

I called HP tonight.  When the customer service rep indicated my printer was out of warranty, their next statement related to the purchase of new HP products.  I called them out on it right away, indicating that if that was their response, then any new product would be Epson or other.  “I am calling on an HP product that seems to have a firmware issue.  I suspect that the coding written into the firmware has an error that hopefully mistakenly, and not intentionally, decapitates our printers”.  Its very coincidental it started happening for us around the same day.  In trying to figure out the solution, I disallowed them from remotely accessing through my computer, and privacy/security and because this feels like firmware.  My computer, phone, tablet all print to it in the few hours it is back going before giving the blue screen.  HP App software diagnoses no issues.  Call help had me do a semi-full reset.  It’s now 3 hours after (longer than the 2 hour timeframe since power cycle when printer would show blue screen)

[content removed]

Even if the printer is “out of warranty”, HP is still providing firmware updates to it so becomes responsible for continued support to the printer and any recurring issues caused by updates.  I put it on record that HP needs to engage on this, and come up with a solution to support their product and clientele better, and fix any coding issue on their latest firmware issue that is likely at the root of this issue for us.

[RVB1966]

@Melnimer : Support proposed me discount for buying a new printer.
@Music2030 : same firmware for me

If I restart, printer works fine for a few hours then crashes again.