HP Officejet Pro 8720, 8710 unable to print/scan/setup or connect via Wireless and ethernet

[ginnylemon]

Hi

I am unable to print/scan/setup.  I can't connect to wireless nor ethernet, both wireless and ethernet connection are turn off...what should I do?

[JOJOYEAH · Accepted solution]

Hi 

Try these:

1. On the printer control panel, Swipe down the dropdown list and select the Setup icon.

2. In the Setup tab, select “Tools”.

3. Choose “Restore Factory Default”.

4. You will see a message displays asking if you are sure you want to restore factory defaults.

5. Touch Yes. A message displays stating that the printer factory defaults have been restored.

6. Touch the Home button ( ) to return to the main screen.

7. Run “Wireless setup wizard” from control panel if need wireless connection.

[LBH73]

Hi,

If your HP Officejet Pro 8720, 8710 unable to print/scan/setup or connect via Wireless and ethernet, could you uninstall and reinstall the printer drivers as shown below:

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8710-all-in-one-printer-series/7902...

Please let me know if it help.

[l-yu]

Hello,

Please try these:

1.  Restart your printer  and you can run this "HP Print and Scan Doctor" tool to diagnose and resolve your printer problems. You can download from HP Print and Scan Doctor .

2.  Check your network connection.  Examples:

Wireless network connection: On the printer, please make sure you turn on the Wireless network and under Settings menu to make sure the wireless signal is turned on and signal is strong.

Ethernet connection: Please make sure your LAN cable is connected to the printer Ethernet port and to an available port on the router. The green link light will be on if they are connected successfully.

3) Uninstall HP software and reinstall HP software.

Go to HP Customer Support - Software and Driver Downloads.

4) Please check your firewall settings and antivirus program but sometimes they may block threats from outside your network.

Please let me know if this helps you.

Thank you.

[robinred3811]

My personal experience for network devices in general, where it glitches in ethernet or wireless connection, setting on the device Static IP Adress (instead of DHCP network discovery) would usually work. And if this doesnt, there could be other issues, either the network's security and management settings, or there could indeed be a product malfunction.

[Petkatz]

On a 8710 printer to achieve this the steps are:

1  Setup

2  PRINTER MAINTENANCE

3  RESTORE

4  RESTORE FACTORY DEFAULTS

Thanks

[wellesj]

It keeps saying this feature is locked by the person who set up the printer???  Now what??