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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-28-2018 03:45 AM

HP Recommended
That‘s what I‘m assuming: Firware-bug!
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‎08-30-2018 02:33 AM

HP Recommended

When using th scan-function (Scan to network folder) the printer hangs durimg shutdown. When only using the printing function, normal shutdown is possible. Never use the scanning funtion or the printer will hang instead of shuttimg down!

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‎09-04-2018 06:48 AM

HP Recommended

Noting that the most recently release firmware update WEBPDLPP1N001.1834A.00 HAS NOT fixed this issue. 

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‎09-07-2018 04:37 AM

HP Recommended

Correct!

Firmware:  "WEBPDLPP1N001.1834A.00" with build date: 2018-08-21 

DOES NOT fix the "Shutdown-Problem" after using the "Scan(to Network folder" function.

Problem still exists!

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‎09-07-2018 07:49 AM

HP Recommended

@Ce-De-Ha

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

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‎09-10-2018 06:31 AM

HP Recommended

Please don't waste my time and that of other HP customers who are coming here for a solution with PMs. Please either make your suggestion in public or not at all.

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‎09-18-2018 08:52 AM

HP Recommended

Add me to the list of users experiencing this problem after installing the recent firmware update.

I have spoken to the phone support folks who have had me try the same resets after taking power off the surge protector and going directly to a wall outlet.  

After 4 more days of unplugging the printer to power it down, I just talked to phone support again and was advised that my power switch was probably bad.

I also was told there is no going back, at least from HP support, to the prior firmware version.  

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‎09-18-2018 06:38 PM

HP Recommended

It's a firmware issue plain and simply and nothing to do with hardware or switches. HP support on these forums is mostly atrocious & I refuse to respond to PMs because they just waste my time. I'm left wondering if most of the support agents here have even seen the HP printers they are supposed to be supporting.

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‎09-19-2018 01:26 AM

HP Recommended

See my post of: ‎08-28-2018 03:45 AM...

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‎09-19-2018 06:54 AM

HP Recommended

Quite disappointed that HP has not resolved this important issue. Shame on HP. I have owned over qt HP printers s has never happened. hHP ouldmput the necessary resources into a solution ASAP. This is not fair that HP is not addressing a fix. I have experienced this issue for almost w months, above and beyond what I expect from HP.

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