HP Officejet Pro 9015e printer stuck on printer update

[Harold77]

My Printer all of sudden started to download then install Printer updates. It's in a constant loop and I'm unable to print. I unplugged the printer and waited 30 seconds per previous posts, but once I plug it back in, the download/install process begins again. This printer is not even a month old.....please assist.

[JackDaniel12]

Same exact issue here, please help.

[Harold77]

After "talking" to HP, I was told I would receive a call back in 48 hours......it's been 72. This is HIGHLY UNACCEPTABLE as I have NOT been able to PRINT. I need a factory reset of this PRINTER ASAP so I can print again and hopefully disconnect the printer updates......this is very unprofessional of HP

[Betty0610]

@Harold77

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[JackDaniel12]

Hello can you please do the same for me? As I said above I am having the same issue. I’ve been on the phone and no one can help.

[JackDaniel12]

@betty0610 please send me the same information 

[Pbrunetto]

I have the same problem! It is extremely irritating. 

[GY_Yang]

@Pbrunetto 

If your printer is still stuck in firmware update loop, kindly perform a printer power cycle to check if the printer could exit from the loop . If you have tried to power cycle the unit before. kindly try it again and see if it helps this time round. 

I have sent you a private message for more details, please do check your inbox  for the private message.  

Let me know if this helps.