HP Officejet Pro L7590 printer CANNOT PRINT but can scan through the all-in-one software

[flyfish08]

I lost the printing function connectivity  a week ago. Possibly due to me trying to add an older HP Cad printer plotter to my selection of printers.  So, based on general HP recommendations:

1- I uninstalled all HP drivers and software ( all-in-one) from my pc

2- unplugged he HP printer

3- reloaded HP drivers and software (all-in-one) from the HP website.

4- plugged in the printer.

I did this several times. Both with using the ethernet home network cable connections and also using direct USB cable to the printer.

Results:

1- I cannot print al all.  either through the ethernet connection or using a direct usb cable.

2- however, I can Scan, fax  through the HP solution center software on my PC

3- The printer itself is fine because I can print using other PCs in my home network.

So, I have tried everthing that I can think of.  There is configuration , etc that I cannt figure out that my PC is preventing me from printing.  Please help.

[RnRMusicMan]

Hi @flyfish08, 

Thank you for joining the HP Forums! 

I understand that you cannot print with your HP Officejet pro L7590 printer. I am happy to help! 

Please try our HP Print and Scan Doctor, and let me know what happens!

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

Hope to hear from you soon! 🙂

[flyfish08]

I did use the "HP Print and Scan Doctor" many times during my atempts to fix this issue. Here are my results that I get every time either with the printer hooked directly to USB or via wired ethernet:

-The "HP Print & Scan Doctor" shows that the Printer "HP OfficeJet Pro L7500 Series" is visible.

-selecting the printer and clicking "Next"

-Click "Fix Printing" action

-Next screen shows that all  potential issues are OK:

    -recommended updates- ok

    -print spooler-pk

    -driver check-ok

    -device manager- ok

    -device online-ok

    -print queue-ok

    -port match-ok

    -device conflicts-ok

- so everthing shows all ok and green

-next do a test print.     NO PRINT

-next do an internal test print. and it works ok.

- so then the 'HP Print and scan Doctor" suggest that there is  a problem with the software and cannet be fixed by the tool and suggest that the software should be uninstalled and reinstalled.     Yes, I did that several times and each time I get the same results whether  printer is configured as USB direct or with wired ethernet.

Any help would be appreciated.  Thanks

[RnRMusicMan · Accepted solution]

Hi flyfish08, 

Thank you for your reply! 

• Uninstall the software. Uninstalling the Printer Software.

• If using a USB connection. Unplug the USB printer cable.

• Clean boot the computer. How to perform a clean boot in Windows.

• Disable any Antivirus programs. Disable Antivirus software.

• Disable any Firewall programs. Windows Firewall from start to finish.

• Create a new user account. Managing User Accounts and Logins (Windows 10).

• Login to the new user account.

• Reinstall using the Full Feature Software and Drivers. (Wait for the software to tell you to plug in the USB printer cable.)

Remember to please return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Hope these steps will help! 🙂

[flyfish08]

Your solution worked great!   followed  your directions to the letter and all worked fine. 

Thank You