HP Officejet pro 6830 scan/copy issues

[Allleuya]

Help community,

I have two printers of HP OfficeJet Pro 6830 which can not copy or scan

When you touch on copy or scan they make a sound, they both cant sense papers when inserted on the top tray for scanning.

Any solution or what might be the cause please?

Thank you

[sandytechy20 · Accepted solution]

@Allleuya

Welcome to the HP support community.

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

Meanwhile:-

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Allleuya]

Hello,

From from the task you said I should conduct, I carefully observed no action.

It didn't light, move or no anything apart from producing sound clicks 

That was it.

When I disconnected the power as directed, it die the same.

It can load original copies from the upper feeder for scanning or copying.

What parts would I replace if it's hardware issues?

The printer software is updated to latest version.

[KrazyToad]

@Allleuya

Most printer parts are not customer replaceable parts

I suggest you contact HP Support for printer upgrade

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

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