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HP PageWide Pro 477dw MFP Printer Failure 0x61000038

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HP PageWide Pro 477dw MFP
Microsoft Windows 10 (64-bit)

i have HP PageWide Pro 477dw MFP  it suddenly stop printing and showing error Printer Failure 0x61000038

please help me to fix this problem

 i already turn off printer for oneday remove the power and keep it separate but still i have the problem

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Hello,

 

Hope you are well,  this error code may relate to a hardware issue inside the printbar of the printer.  The recommended diagnostic is to turn the printer off, unplugged from the wall outlet and press the power button for 20 seconds, then connect it to the power outlet in the wall and turn the printer back on, if the issue persists its recommended to take to an HP authorized service provider for hardware inspection.  You can use the following link to go to authorized service providers:   https://support.hp.com/us-en/service-center 

 

Regards, 

I am an HP employee
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