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‎07-24-2022 06:27 PM

HP Recommended
Product: HP PageWide Pro 577dw Multifunction Printer
Operating System: Microsoft Windows 10 (64-bit)

I have two ink cartridges that are genuine HP and brand new in the box. This printer is saying they are older generation and will not print. Contact HP Support. They are 972 and 972 X cartridges for Magenta and Yellow. Printer worked well previously and with previous cartridge changes, I have been able to print one or two documents by unplugging from the wall and plugging back in. But that was a temporary fix and is no longer working.

 

Thanks

Category:
1 person had the same question
1 REPLY 1

‎07-24-2022 11:17 PM

HP Recommended

I am curious about the expiry date on the cartridges because I have heard some feedback that some machines were rejecting cartridges that were expired. How long ago did you purchase them? If recently and they are expired I would go back to place of purchase and ask them to replace them. 

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