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‎07-09-2021 04:10 PM

HP Recommended
Product: Macbook Pro
Operating System: macOS 10.14 Mojave

Changed my dying 2013 Macbook Pro Sierra to 2015 Macbook Pro running Mojave 10.14.6

HP Photosmart which worked fine with Sierra will print but prints are 1/4 of the size of the page (set to letter size)

HP won't help -- no longer supports this printer

Have tried uninstalling and reinstalling printer from Preferences

Thanks for any help.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-09-2021 09:34 PM

HP Recommended

Hi,

Please make sure your macOS is fully up to date by installing any update for Catalina:

https://support.apple.com/en-us/HT201541

 

Next, uninstall any existing HP Software by following the HP Uninstaller Utility below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

 

Next, download and install the latest drivers below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Finally,  open System Preferences, and then open Printers & Scanners to re-add your printer. be sure to select the printer model within the Use drop-down menu.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-09-2021 09:34 PM

HP Recommended

Hi,

Please make sure your macOS is fully up to date by installing any update for Catalina:

https://support.apple.com/en-us/HT201541

 

Next, uninstall any existing HP Software by following the HP Uninstaller Utility below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

 

Next, download and install the latest drivers below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Finally,  open System Preferences, and then open Printers & Scanners to re-add your printer. be sure to select the printer model within the Use drop-down menu.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-10-2021 02:33 PM

HP Recommended

Thanks so much for your prompt and helpful answer.  The key was to upgrade from Mojave.  After I installed Big Sur, printer working correctly even without having to uninstall/reinstall printer.  

Was this reply helpful? Yes No
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