HP Photosmart 7525 not picking up paper from the main paper tray

[Berry2346]

Hello, Rainbow 7000,

I have an HP Photosmart 7525 printer that is "not picking up paper from the main paper tray." I have gone through all of the steps HP offers. I have cleaned every rolling part I can find, but it still doesn't perform. Here's some observations:

When it is trying to pick up the paper, I've reached into the paper tray and can't feel that the wheels on the arm that drops down on the right are turning. The other wheels seem to be doing what they're supposed to do.

In the last week or so I had to print up about 40 sheets of Avery sticker labels. It is after this job that the regular paper started not picking up.

Someone mentioned that there is such a thing as a paper sensor that might not be working. How could I check that? Can I?

I suppose I could find someone to try to fix it, but in the end would it just be cheaper to toss it and buy a new one? That's something I don't want to do!

Thanks so much, and I'm hoping I hear from you,

Berry

[Dragon-Fur]

@Berry2346

Avery labels require that you (would have) set the Media type to other than "plain paper" -- perhaps thick paper or Brochure matte (whatever is available for your printer).

Ideas

Check the Printing Preferences to ensure that your Media type has been reset to whatever kind of paper you are using now (plain paper or other selection).

Remove all the paper from the printer > shut off printer > load at least 10 sheets (or several more) of plain paper in the main tray and load several sheets of photo paper in the little photo tray > switch on the printer.

Featured Troubleshooting

• An 'Out of Paper' Message Displays on the Control Panel and the All-in-One Does Not Pick Up Paper

Reset the printer > Section Main tray

Remove printer software > reboot > and then reinstall a fresh copy of the Full Feature Software.

HP Photosmart 7525 e-All-in-One Printer

PS7520_1315-1.exe

(78.7 MB)

If you have not done so, consider installing the Firmware update:

HP Photosmart 7520 e-All-in-One Printer series Firmware Update

Help, suggestions, and examples:

Install Full Feature Software - Printer

Operating System recently migrated to Windows 10 and / or to re-install the printer software:

1. If using a USB cable to connect the printer and computer, disconnect the cable
2. Create a Restore Point >
3. Reinstall / Update your PDF Reader (Adobe Reader DC / Foxit)
4. This works best if the computer's Windows (10) Updates are current - check if you are unsure
5. Update your HP Drivers (or other vendor computer) - printer software likes updated Drivers
6. Verify / Switch-on Network Discovery and Print Sharing
7. Open Printer Website Driver Support Page >
8. Download a fresh copy of the Full Feature software >
9. Remove existing Printer Software from Programs and Features / Apps and Features / All Apps / Devices and Printers >
10. Shut down the computer > boot, and log in >
11. Install Full Feature Software (find in your Downloads folder > Double-Click on the file) >
12. Restart the computer and log in to finish the installation

Section(s) of interest include:

• Start Here: HP Print and Scan Doctor – Help Resolve Printer Issues
• Preparation
• Extras, Advice, and Cool Stuff > HP Information, Diagnostics, and Installation Help
• Create a Restore Point
• Remove Printer Software (two parts)
• Download and Installation
• Embedded Web Server (EWS)
• Windows 10 Updates (check)
• Restart Everythingssid
• Network Discovery and Print Sharing
• Add a Printer
• Scan Program Options**

** Cool stand-alone scan programs

Scanning Program Options

Document Sections Include:

HP Extended Scan  – Single, Multiple scans, Auto-Crop!

NAPS2  -- Not another PDF Scanner

And others…

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or teaches you something new, click the Thumbs Up on that Post.

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[Berry2346]

Well, I'm sorry to say that reinstalling the printer software didn't work. It seemed like such a logical solution! But should you have no other ideas, I guess the printer is doomed. At least next time I will know to reset the paper type for those labels. Now if I could only get my zendo to pay for my new printer!
Thank you so much for your attention to my problem,
Holly

[Dragon-Fur · Accepted solution]

@Berry2346

I am sorry nothing worked to resolve the issue.

I suppose it is possible that printing the labels one-after-another may have had something to do with the roller failure.  I had a Photosmart 7520 for a time (loaner) -- the printer printed exemplary photos, a specialty of the Photosmart family of printers -- document printing was decent.

I have now an Officejet Pro 8630 (unfortunately discontinued model) that excels at document and specialty printing.  Photo printing is certainly acceptable for my purposes.  Officejet provides the Ethernet connection option - stable and worry free.  Wireless option, of course.

If you plan on replacing the printer, consider your printing needs - Officejet series emphasize document printing and, depending on the model, provide a number of specialty printing features:  custom sizes, lots of Media type (kind of paper) choices, and speed.  Photosmart printers provide excellent results for photo / image printing; document printing is acceptable (and fast enough) for home use.

Buy for quality and not initial price.

Read the Specifications, the Datasheet, and the User Guide for the printer before buying it to ensure the printer provides the features you want and need.

Good Luck!

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or teaches you something new, click the Thumbs Up on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

[Berry2346]

Thank you so much! Yes, you get what you pay for. I print a good many photos, so I should look for a printer that specializes in that. My big concern now is to get one that will take all of those cartridges I already have! Not a small expense.
Thanks again,
Holly